Frequently Asked Questions

What does unlocking mean?

First, you should understand why Internet Devices are locked in the first place. Network providers lock Internet Devices so that that you are forced to use their network at their rates. No other SIM card will work in their Internet Devices. You cannot take advantage of better rates from other providers. A locked Internet Device is subject to roaming charges.

When you unlock your Internet Device, you are free of these restrictions. There is no more restriction placed on the Internet Device by a network carrier.


Are there advantages to unlocking my Internet Device?

After a Internet Device is unlocked, you are free to use any network and any SIM card of your choosing. You can insert and use SIM cards purchased while abroad and take advantage of better rates for calls and SMS messaging.

You no longer pay roaming charges, and you can switch back and forth between carriers/networks. Other advantages are the increased resale value of your Internet Device. Locking is a guaranteed safe procedure for your Internet Device and cannot harm it.


How do I know if my Internet Device is locked or not?

That's a simple one. Just borrow a SIM card from a friend that comes from an alternative carrier from yours. If the Internet Device works, your Internet Device is unlocked. If you get an error message, it means that your Internet Device is locked.

Do I have to unlock my Internet Device every time I change SIM cards?

No. Once unlocked, your Internet Device stays unlocked.

Do I save money by unlocking my Internet Device?

Yes. While you will still be paying your provider the usual monthly rate, you can save money by using other SIM cards for other regions or countries if you are traveling. You can avoid roaming charges and you can search around for better rates wherever you are.

How much technical knowledge do I need to unlock my Internet Device?

None at all. The instructions are easy to follow and simply require that you be able to enter the code unlocking number on your keypad. If you can dial a teleInternet Device number, you can unlock via code.


Is your unlocking guaranteed?

If your Internet Device is listed on our site, we absolutely guarantee that we'll provide you a working unlock code - or your money is refunded.

Can unlocking harm my Internet Device?

No. Unlocking simply removes the network and SIM locks imposed by your network carrier. However, you should check your contract and paperwork to make sure that it doesn't affect your Internet Device's warranty or that it breaks the terms and conditions of your contract. There is always the possibility that if you enter the wrong code (or a previous owner has tried) too many times that it will permanently lock your Internet Device. We can help if this happens.